Developing a therapy web application with distinct panels for different user roles

We aimed to enhance Kalmar's customer experience and streamline its business processes. To achieve this goal, ZenDev developed a mobile app that digitalized and automated their workflows. The app resulted in a 103% increase in the efficiency of operations and communication with their customers. 

The Kalmar PDT - the Perfect Delivery Tool

Kalmar's technicians and sales representatives utilize this tool during the commissioning process. It provides them with assembly guidance and a PRI - Product Receipt Inspection checklist, which is used for reporting any deviations.

The standardized process in the app has greatly improved the customer experience, ensuring that every customer is treated like a king and receives a machine in perfect condition. This process includes assembly guidance, an inspection checklist, a handover checklist, and digital machine acceptance.

The benefits of the app are numerous. Pictures and written comments are sent directly to the quality teams in the factories, which ensures that future machines will have even higher quality. Digitalization also enables further automation, such as warranty administration and invoice creation.

We ensured the app was user-friendly for all users regardless of their language. 

UX designers played an important role and helped us implement support for 17 languages so every user could enjoy the app's full potential without any barriers. 

The AI-assisted OCR (Optical Character Recognition) system

We implemented an AI-assisted OCR (Optical Character Recognition) system using AWS Textract to streamline data extraction from machine part labels to further improve Kalmar's operations. 

To ensure better accuracy, additional image processing and pattern matching steps were implemented, as well as human review at the end of the process, which was visualized in a simple and easily understandable manner in the UI.

Eliminating manual data entry saves time and reduces errors. It helps Kalmar accurately track machine parts, ensuring the right parts are matched to the correct machines. 

The app provides instant feedback, securely stores images and data, and logs important information for future reference. This streamlines operations and enhances overall efficiency.